"... creating harmonious communities..."
Sounds nice, doesn't it.
Should be fairly easy to achieve. Putting like minded people together creates harmony - strengthens a community.
It's the concept behind the Over 55's units. It’s the strategy used with various ethnic groups: language, customs, support and culture… tenants are much happier where they feel they “belong”.
The opposite is the recipe for disaster. For example, allocating a unit to a transgender lady in a block where a known violent homophobe resides would just be asking for trouble. Putting a young, uneducated mother with a brood of unruly children in the middle of an elderly estate would be inviting failure.
So asking HNSW to uphold their own policy and allocate to "create a harmonious community" should elicit a positive response and beneficial outcome for all.
I have personally witnessed two occasions where HNSW have “hand-picked” tenants to ensure that harmony is maintained. It was so successful that the Minister used it in a press release as an example of “good design” in tenant allocation, and “creating prosperous communities”.
So when I read this on the Housing NSW website, I had hope for the future:
Helping build a stronger community
- We make a difference
- We help
- We work together
- We are part of the community
I wonder how long it took for some committee or other to dream up those words. Perhaps every Housing staff member should be required to recite them every morning before beginning work. Maybe it would help if the Team Leaders had it tattooed across their foreheads.
Frankly, in 14 years as a tenant, I have not felt the “respect” or “compassion” owed to me. The exception of one decent CSO or perhaps an anonymous voice on the Maintenance hotline; but in general being treated as “just a houso” has become the norm.
It was not surprising then, when I received a letter this morning (after 2 reminders and a 5 week delay) that it was littered with phrases like:
the team has taken appropriate action necessary to resolve the matter. [NO they haven’t]
matters are dealt with in an appropriate manner when they occur. [NO they’re not!]
Housing NSW has procedures [and they pick and choose which ones to follow in any given circumstance]
Due to privacy legislation, Housing NSW is unable to provide any further information [this one is trotted out whenever they don’t want to reveal information – whether is it actually covered by privacy legislation or not]
Allocation of a property is offered to the next suitable applicant [ooo we love this word “suitable”] on the housing register that meets the eligibility criteria for Housing and also addresses their housing needs. [What about the NEEDS of existing tenants – and now we are full circle back to “creating harmonious communities”.]
This beige little letter is just one of thousands of beige little letters produced by HNSW every day. Fobbing us off with their LIMP FISH, politically correct, committee created form letters.
And the beauty is – they get PAID to do this!
And my favourite from their website: We work as a team, while remembering that we are individually accountable.
I would love just one person to be individually accountable for finding a solution to my problem and stop fobbing me off with limp, irrelevant replies.